and within the billing aspect, that’s all the more horrendous! Purchased a new phone as my deal was up for renewal on the web was purported to get $100 credit in no way showed up sent the cellular phone through mail just how they told me to copyright Submit and received it. I bought a text concept indicating they gained it and my credit history is going to be on my bill, but still my Monthly bill came they usually however cost me for it. When I identified as. They had the audacity to mention which the cellular phone wasn’t the cellphone they were being expecting?! What other mobile phone could it are already? It was their cellular phone they despatched me two decades ago?! With all the convey it again system?! They instructed me they'd take a look at it and e mail me again by no means bought an email. They termed me back again and we’re wanting to say it was a technical difficulty with my mobile phone the identical agent who is purported to have looked after me?

Hey @DjE we are able to undoubtedly do what we can to help. Are you able to please deliver us a private concept and We're going to go from there?

Of course I tried chat and received linked that has a Stay man or woman However they explained to me I needed to contact. Not sure just what the Reps over the chat can help with.

Have you ever attempted making use of the web Chat? Go browsing to My TELUS as well as the Chat icon are going to be in the decrease suitable with the window. Response the questions on what sort of support you would like then hold replying to the bot with "I would like to speak to a person" until eventually the bot offers up and passes the Chat to someone.

• I to begin with renewed my contract just after Talking using an agent named Abdul, who gave me a deal that I accepted, although it couldn’t match a proposal from Rogers.

I am requesting a clear breakdown of my contract, which include all applicable discount rates, and a good resolution to the issues I’ve skilled. Furthermore, I request that someone evaluate the decision recordings to comprehend the weak remedy I gained from many agents.

  I was not telling but making an attempt to speak to him nevertheless he acquired mad and hung up.  This really is absurd and intensely horrible customer service.  I will be pulling my two lines from Telus . If This can be the customer service individuals are obtaining from your reps than you might want to source it somewhere else.  I are already with Telus for approximately fourteen many years and It is really fairly unfortunate that it has arrive at this . Considering these threads and responses left by Some others it appears I am not the sole one particular.  

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Solved conversations is going to be closed and saved for 90 times, and will be accessed inside the Message Centre in the My TELUS application. 

I'll terminate all the services household and cell with telus billing support Telus and inform my family and friends to do so, which was the worst expertise I obtained with Telus

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I would really like a simply call from somebody who has some selection creating ability on how I am able to shut my accounts and become done with Telus.  

Hi @Ben708 we definitely price your loyalty with us and we wish to aid. Please control your inbox to get a message from us

The TELUS group acknowledges that our perform spans a lot of Territories and Treaty parts and we're grateful for the standard Expertise Keepers and Elders who will be with us right now, individuals who have gone right before us and the youth that encourage us.

I’ve never ever employed this type of service prior to, but it was uncomplicated and very useful. I noticed that my concern was going to destroy my total getaway, and you practically saved me.